IMPLEMENTATION SUPPORT

The core of LuxAI vision is to make robots accessible, affordable and effective in improving the workflow of healthcare and education professionals as well as in improving the health, wellbeing and capacities of children with special needs. Therefore it is our priority to make sure all our customers having a great experience using our robots effortlessly. Our customer service team is here to help you get the most out of your QTrobot and will assist you step by step to easily implement your little robot assistant. 

Your dedicated account manager will provide you with various levels of support during and after the robot implementation.

PLAN OF THE TRAINING COURSES AND FOLLOW-UP SESSIONS WITH OUR CUSTOMERS

1- Kick-off call

Immediately after receiving your QTrobot

2- Troubleshooting session

2 weeks after Kick-off call

3- Follow-up session

2 months after receiving your QTrobot

4- Mid-year and end-year evaluation

Fidelity and quality assurance call 6 months and 1 years after receiving your QTrobot

1- Kick-off call

Immediately after receiving your QTrobot

2- Troubleshooting session

2 weeks after Kick-off call

3- Follow-up session

2 months after receiving your QTrobot

4- Mid-year and end-year evaluation

Fidelity and quality assurance call 6 months and 1 years after receiving your QTrobot

Preparation before receiving your QTrobot: 

QTrobot is a stand-alone solution. In order to implement a QTrobot in your practice, there is no preparation required. QTrobot doesn’t need any extra equipment, WIFI connection or specific set up to be able to assist you in your daily work. The only requirement for installing QTrobot is an electricity power.

Kick-off call: 

After you received your QTrobot your dedicated account manager will organize a kick-off call to help you with the implementation of the QTrobot. The kick-off call includes a detailed workshop on how to setup QTrobot, how to run already existing content and how to create new content with the QTrobot graphical interface. Also, your account manager will provide you with information on how to decide on choosing the right pre-programmed application for the right child.

The objective of this session is to make sure that every autism professional attending in this session be able to put QTrobot in use immediately and make the most out of the pre-programmed content on the robot. The estimated duration of the session is 2 hours and up to 10 QTrobot users from the institute may participate in the session.

Tutorials and learning materials: 

After the kick-off call, your dedicated account manager will provide you with a user name and password to have access to our online courses and materials about QTrobot. Through this online course, you would be able to access step-by-step tutorials and materials supporting you to use QTrobot, to use pre-programmed applications for autism training and develop new content for it.

Troubleshooting session: 

The troubleshooting session will be set approximately 2 weeks after the kick-off call. The purpose of the troubleshooting call is to respond to your questions arising from using the robot as well as the pre-programmed content and assist you to have effortless use of your QTrobot. This session can take up to 2 hours.

Follow-up session: 

The follow-up session will be set 2 months after the kick-off call. The purpose of the follow-up call is to have a better understanding of your experience with QTrobot and be able to identify the points that can be improved to deliver the highest user satisfaction. Your feedback is extremely valuable for us and we consider them as a great resource to further development of QTrobot.  

Mid-year & End year evaluation: 

To ensure fidelity, our customer relation team like to stay connected to you as much as possible. We would love to hear your feedback, success stories, challenges and any information regarding your user experience. Also, we would like to keep you updated all the time about the new developments on QTrobot and its educational content.

Monthly webinars: 

Our customer experience team organizes monthly webinars to provide education on using QTrobot in the field of training of children with autism and to reply to the FAQs. Also, through these webinars we would update our customers on the latest advancements and developments on QTrobot and its educational content.

Technical support and helpdesk: 

In order to make sure that the implementation and usage of QTrobot are associated with the highest rate of customer satisfaction, it is our duty to provide you with the most agile and efficient customer service. Your dedicated account manager will provide you with a username and password for our online forum, so you can directly and effortlessly be in touch with our customer service team from 8 am to 8 pm CET. 

Also, you can contact our hotline by support@luxai.com or by the phone number of +352-28998465

Maintenance and repair: 

Based on the warranty and maintenance package that you have chosen on your contract, our customer service team will offer you a variety of services.

  • Premium maintenance: Our premium maintenance package is developed for professionals using QTrobot multiple hours per day, who want to make sure their robot is always ready to deliver the best service. Through the premium maintenance package, we make sure that there is no time that you don’t have a robot in hand due to technical issues or repair. If your robot requires any repair, on the same day you send the robot to our repair service, we will ship you a robot.
  • Regular maintenance: Through our regular maintenance we commit to send you the repaired robot or a replacement robot within 10 days if your robot requires any repair.

Autism professional forum: 

QTrobot autism package is not just a commercial solution for autism but a step forward in the state of the art of using technology to enhance learning opportunity and well being of children with autism and special educational needs. Therefore, we are developing an international platform of autism professionals, sharing their best practices, experiences and lesson learnt. Our online forum allows creating a community contributing to the future of the field. By being a part of the customers club of the QTrobot, you will have access to this online forum and you can communicate with a global network of autism researchers and professionals.

If you have any question related to the implementation support, please contact us by info@luxai.com